What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why am I receiving the test email notification on the default email address even though I've set a different email address?

    Asked by eahmedia on June 11, 2015 at 03:50 PM

    I want a notification email to come to a particular person, not the JotForm account holder. I can change the text in the recipient field, but when I send a test email, it is still going to the account holder.  Please advise.


    Thank You,


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    Answered by raul on June 11, 2015 at 04:59 PM

    The test email button always sends the emails to the default email address, so you would need to make an actual submission in your form to test your notifier.

    This way you should receive the notification on the configured email account.