Text field not allowing input

  • Profile Image
    Asked on June 11, 2015 at 04:26 PM


    I have imported a form from Adobe and everything is good but one required field is not allowing any input.

    The fields is


    I cannot see anything that is preventing the input.

    "Department (3 digit) Code -- required field.

    It does not allow any data entry in the admin and live view.

    Please let me know what may be causing this to happen.

    Thank you

    --Richard Ota


  • Profile Image
    Answered on June 11, 2015 at 05:45 PM

    Can you provide us the website where you have embedded the form?

    It's possible that there are some conflicts with your site's scripts and the scripts of your form.

    I would recommend for you to try to use the iframe code instead if that is not what you're using right now. 


    I have cloned your form and everything seems to be fine with that particular field, it allows me to enter any input and was able to submit the form successfully on Preview mode.

    Here's a screenshot of the email notification I received after submission:

    I hope this helps. Let us know if you need further assistance. Thank you.