What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why isn't the message showing up.

    Asked by jnightingale on September 06, 2010 at 04:48 PM

    Hi. I am wondering when I test the form why the message I typed in doesn't show up?

    Also, is there a way to test the email without using up my submissions?

    Thanks so much.

  • Profile Image
    JotForm Founder

    Answered by aytekin on September 07, 2010 at 03:59 AM

    If it does not show up, try deleting the form and then re-creating it. There is a "Delete Email" button on the email wizard. You can use that to delete an email. Then click on the Email Alerts button again and create a new notification email.