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SCMBCAsked on June 11, 2015 at 9:52 PM
I have a form that keeps failing to load completely. In particular, the submit button... which is a HUGE problem. If I open the form to edit and simply hit "Save" it corrects the problem. But I should not have to do this... and it may be costing me submissions. It's an intermittent problem so I can't figure out what is causing it.
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Chriistian Jotform SupportReplied on June 12, 2015 at 3:07 AM
Hi SCMBC,
Thanks for contacting us.
Can you try embedding your form using the iFrame embed code below and see if it works?
<iframe id="JotFormIFrame" onDISABLEDload="window.parent.scrollTo(0,0)" allowtransparency="true" src="//form.jotform.us/form/51515247626152" frameborder="0" style="width:100%; height:3288px; border:none;" scrolling="no"></iframe>
<script type="text/javascript">window.handleIFrameMessage = function(e) {var args = e.data.split(":");var iframe = document.getElementById("JotFormIFrame");if (!iframe)return;switch (args[0]) {case "scrollIntoView":iframe.scrollIntoView();break;case "setHeight":iframe.style.height = args[1] + "px";break;case "collapseErrorPage":if (iframe.clientHeight > window.innerHeight) {iframe.style.height = window.innerHeight + "px";}break;case "reloadPage":window.location.reload();break;}};if (window.addEventListener) {window.addEventListener("message", handleIFrameMessage, false);} else if (window.attachEvent) {window.attachEvent("onmessage", handleIFrameMessage);}</script>
Do let us know if you need further assistance.
Regards. -
SCMBCReplied on June 12, 2015 at 7:58 AM
Thanks for the reply. The iFrame code appears to work. I'll keep an eye on it to make sure the same problem doesn't occur. Thanks again.
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Chriistian Jotform SupportReplied on June 12, 2015 at 10:38 AM
Hi SCMBC,
You are welcome. Glad to hear it worked.
If it occurs again, feel free to contact us.
Regards.