What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Full form will not load unless re-saved.

    Asked by SCMBC on June 11, 2015 at 09:52 PM

    I have a form that keeps failing to load completely.  In particular, the submit button... which is a HUGE problem.  If I open the form to edit and simply hit "Save" it corrects the problem.  But I should not have to do this... and it may be costing me submissions.  It's an intermittent problem so I can't figure out what is causing it.

    Page URL:
    http://www.secondcapemaybaptist.com/VBSregister

    saved full Submissions problem and open
  • Profile Image
    JotForm Support

    Answered by Chriistian on June 12, 2015 at 03:07 AM

    Hi SCMBC,

    Thanks for contacting us.

     

    Can you try embedding your form using the iFrame embed code below and see if it works?

    <iframe id="JotFormIFrame" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="//form.jotform.us/form/51515247626152" frameborder="0" style="width:100%; height:3288px; border:none;" scrolling="no"></iframe>

    <script type="text/javascript">window.handleIFrameMessage = function(e) {var args = e.data.split(":");var iframe = document.getElementById("JotFormIFrame");if (!iframe)return;switch (args[0]) {case "scrollIntoView":iframe.scrollIntoView();break;case "setHeight":iframe.style.height = args[1] + "px";break;case "collapseErrorPage":if (iframe.clientHeight > window.innerHeight) {iframe.style.height = window.innerHeight + "px";}break;case "reloadPage":window.location.reload();break;}};if (window.addEventListener) {window.addEventListener("message", handleIFrameMessage, false);} else if (window.attachEvent) {window.attachEvent("onmessage", handleIFrameMessage);}</script>

     

    Do let us know if you need further assistance.


    Regards.

  • Profile Image

    Answered by SCMBC on June 12, 2015 at 07:58 AM

    Thanks for the reply.  The iFrame code appears to work.  I'll keep an eye on it to make sure the same problem doesn't occur.  Thanks again.

  • Profile Image
    JotForm Support

    Answered by Chriistian on June 12, 2015 at 10:38 AM

    Hi SCMBC, 

    You are welcome. Glad to hear it worked.

     

    If it occurs again, feel free to contact us.

     

    Regards.