What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    why my account got suspended

    Asked by egovdatainfor on November 24, 2011 at 05:23 AM

    why my account got suspended?

    How can I re-activate my account?

    Pleae help resolve as soon as possible. thank you.

    Page URL:
    http://www.jotform.com/form/13274037706

    Screenshot
  • Profile Image
    JotForm Support

    Answered by liyam on November 24, 2011 at 05:45 AM

    Hello egovdatainfor,

    I have just replied to your email and already reactivated your account.

    Please let us know if you have other questions or concerns.

    Thanks.

  • Profile Image

    Answered by egovdatainfor on November 24, 2011 at 05:51 AM

    Thank you. that is very much appreciated. How can we make sure that this is not going to happen again? will it happen again on any form that we localize on the font that is not on JotForm system?

     

    thank you for your help.

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    JotForm Support

    Answered by mliz on November 24, 2011 at 06:03 AM

    I have added your form to our whitelist, localizing the font is not the cause of the suspension. As long as your form is not involve in any phishing or other malicious internet activities then it should be working fine.

    Please note that login forms are not allowed in jotform we do not have membership features and such forms will trigger our phishing filter and end up suspending your account.

    Cheers!

  • Profile Image

    Answered by pscs on November 24, 2011 at 10:58 PM

    Please also help me Whiltelist the following account of this form that I have created thank you

    http://form.jotform.com/form/13275322757&forceDisplay=1&prev

     

    I still dont recall using "log in forms". I am still curious on the suspension to make sure that this is not going to happen again.

    Thank you.

  • Profile Image
    JotForm Support

    Answered by idarktech on November 24, 2011 at 11:11 PM

    @pscs,

    Your account is now whitelisted. Thanks.