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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    SSL Warning on Mobile when using https://secure.jotform.com

    Asked by thespanishfactory on June 12, 2015 at 07:51 AM

    In the bellow post, Jotform provided a solution for this issue: (changing the url) This have been working for a few days. In fact, using that way right now the forms are not showing at all.

    http://www.jotform.com/answers/582074-iPhone-is-telling-me-secure-form-is-not-secure?entrymessage=10732640770

    This solution is not working anymore and AGAIN the mobiles bowsers give a SSL WARNING when you embed the code:

    .....

    AND PLEASE, do not advise to use IFRAME because I CANNOT USE IFRAME in my website. (this is the kind of replies that I got from Jotform when the customer service do not want to work in root of the problem).

    I want to be able to use the embedding way and NOT to get any Warning alert when the users and visit the page on mobiles deceives. Is that so hard? I have this problem for month without any solution.

    Page URL:
    https://docs.google.com/file/d/0Bx24dYdAal1KTkprOHBfYW5yMHc/edit?usp=d<br/>ocslist_api

    Mobile secured secured form JotForm problem POST jsform
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    Answered by thespanishfactory on June 12, 2015 at 10:03 AM

    Still waiting for a response even when I was told that you will reply me via this post.

    UPDATE - none of the form I have in my website is working on mobiles browser, I got a SSL Warning and the forms do not work. It does not matter if I use iframe or embed. 

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    JotForm Support

    Answered by Chriistian on June 12, 2015 at 11:26 AM

    Hi thespanishfactory, 

    Thanks for contacting us.

     

    Sorry for the inconvenience this has caused you. Can you try using this URL https://secure.jotformpro.com/51466069477971 instead of using https://www.jotformpro.com/51466069477971? 

     

    Do let us know if the issue still persists.

     

    Regards.

     

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    Answered by thespanishfactory on June 12, 2015 at 11:30 AM

    ???????????????????????????????????

    That form is not mine! This is not what I am reporting. Can you please read my post?

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    JotForm Support

    Answered by Chriistian on June 12, 2015 at 11:39 AM

    Hi thespanishfactory, 

    I just took the form link from your latest post on the thread you provided -http://www.jotform.com/answers/582074-iPhone-is-telling-me-secure-form-is-not-secure?entrymessage=10732640770.

    See screenshot below.

     

    Regards.

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    Answered by thespanishfactory on June 12, 2015 at 11:44 AM

    OMG

    I provided that link as it is the example form for THAT post.. This is the problem, you took just what you thought was an easy reply, you do not look at the problem at all. It is quite well explained in THIS POST

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    Answered by thespanishfactory on June 12, 2015 at 11:53 AM

    WHY Jotform provide this code:

    .....<script type="text/javascript" src="https://secure.jotformpro.com/jsform/43641544208957"></script>....

    if that bloody url is not compatible with mobiles browser and you get an SSL Warning giving your customer the sensation that this page is not secure.

    I reported this months ago.

    Can anyone explain me that?

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    Answered by thespanishfactory on June 12, 2015 at 12:16 PM

    JOTFORM,

    It is anyone looking at this problem? NONE of my forms are working on mobile deceives, and I am pretty sure that this problem is the same for a lot of your customers. I am not the only one reporting this. 

     

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    JotForm Support

    Answered by Kiran on June 12, 2015 at 02:05 PM

    As I check your website https://www.thespanishfactory.co.uk on my android mobile, I am able to view the forms normally. 

    Please let us know if you are experiencing this issue on any other mobile so that we can take another look.

    The warning alerts generally appears when there are any non-https links are being accessed from https webpage. I see that there are a few links on your page which may be causing the issue. Please check for http links on your webpage and replace them with https. Please get back to us if the issue still persists. We will be happy to look into this issue further.

    Thank you!!

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    Answered by thespanishfactory on June 12, 2015 at 08:14 PM

    Oh my God... 

    1. Listen, the code of my page works perfectly, it is only when I embed JOTFORM code when I got the SSL warning. I know very well why I got that warning and it is because JOTFOM have a issue that you do not want to solve for good. Here is a code of my page without any code of JOTFORM without any SSL problem: https://www.thespanishfactory.co.uk/thank-you/ (CHEK IT)

    2. Did you try to use any form? YOU DONT. IT DOES NOT WORK. Try to use this following form in a mobile https://www.thespanishfactory.co.uk/booking/

    3. I am not the only one with this problem: https://www.jotform.com/answers/582074-iPhone-is-telling-me-secure-form-is-not-secure?entrymessage=10732640770 and there are many others.

    SEE WHAT the customer service said about this reported issue:

    Answered by Mike on June 08, 2015 at 05:22 PM

    It seems that at some very specific cases the form is trying to load the files via regular http:// connection, so that it is being considered as only partially secure.

    4. I have reported this a lot of time ago, so yes, I have tried with 4 differents mobiles with the same result.

    5. The problem still persists because you did not solve at all. One again, you did nothing to help and just provide some screenshots to show me "how wrong I am". 

     

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    Answered by thespanishfactory on June 12, 2015 at 10:05 PM

    hello?

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    Answered by thespanishfactory on June 12, 2015 at 11:18 PM

    There is anyone who want to help with this? 

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    Answered by thespanishfactory on June 13, 2015 at 05:28 AM

    So this is how the customer service is dealing with the matter? Just ignoring my request?

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    Answered by thespanishfactory on June 13, 2015 at 08:33 AM

    Still waiting for a response and a solution. In the mean time the foms for what I paid are not working on mobile and my customer cant use them. 

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    Answered by wolfpaw69 on June 13, 2015 at 09:19 AM
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    Answered by thespanishfactory on June 13, 2015 at 09:34 AM

    Quite similar. Jotform is not compatible with SSL on mobile devices and as you can see, no one is providing any solution. I reported this months ago. Many users who are using ssl form have the same problem but they did not not realise yet. 

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    Answered by thespanishfactory on June 13, 2015 at 11:06 AM

    ...WHY Jotform provide this code:

     

    .....<script type="text/javascript" src="https://secure.jotformpro.com/jsform/43641544208957"></script>....

    if that url is not compatible with mobiles browser and you get an SSL Warning giving your customer the sensation that this page is not secure.

    I reported this months ago.

    Can anyone explain me that?

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    Answered by thespanishfactory on June 13, 2015 at 11:09 AM

    It is quite frustrating try to solve a problem for a service for what I have paid without any technical help at all.

    MY FORMS ARE NOT WORKING! 

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    JotForm Founder

    Answered by aytekin on June 13, 2015 at 12:41 PM

    The problem happened because the cloudflare was down and some of the files were directly included from cloudflare. We will make changes so that if cloudflare goes down again, this should not happen again.

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    JotForm Founder

    Answered by aytekin on June 13, 2015 at 12:44 PM

    Sorry, that's not cloudflare. That's cloudfront.So, I also gave a wrong answer.

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    JotForm Founder

    Answered by aytekin on June 13, 2015 at 12:52 PM

    What would be great is if you can

    1. Take a screenshot of the page on your browser with the warning. (On iphone, click on both buttons at the same time to take a screenshot)

    2. Post the screenshot here. If you need help with posting the screenshot let us know.

     

    Also, you area always including the script code. If you can instead include the URL of the page that is broken, then it would be easier to see the bug with our own eyes. 

    Just create an empty page on your site, put the code and send us the URL. Since you will not link to that page from any other page it will not cause a problem to the rest of your web site. 

     

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    JotForm Founder

    Answered by aytekin on June 13, 2015 at 12:53 PM

    OK, found one URL in one of your posts:

    https://www.thespanishfactory.co.uk/booking/

     

    I will take a look. 

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    JotForm Founder

    Answered by aytekin on June 13, 2015 at 01:01 PM

    I was not able to re-create the problem on my iphone. The page opens fine. I think the problem only happened yesterday when cloudflare was down. When we stopped using cloudflare's SSL certificates, there was probably a missing certificate. We will investigate it. Thanks for reporting it. 

     

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    Answered by thespanishfactory on June 13, 2015 at 02:06 PM

    @ayteki First of all, thank you very much for your reply. Please help me with this issue as your customer service did not want to deal with the problem.

    Facts:

    1. Here is the screenshot with the SSL alert https://docs.google.com/file/d/0Bx24dYdAal1KTkprOHBfYW5yMHc/edit?usp=d
    ocslist_api
     

    2. Here is the same problem in a page with only your jotfom code: www.thespanishfactory.co.uk/test.html 

     

    3. I repeat, my code is not the problem. I reported this 1 month ago.

    4. Here is my page without any Jotform code without any SSL Warning https://www.thespanishfactory.co.uk/thank-you/

    5. The problem is happening when you use the embed code: ....script type="text/javascript" src="https://secure.jotformpro.com/jsform/43394675481970">

    This is a clear problem with the url that Jotform provide when you are embedding the code.

    6. I am not the only one with this problem, there are others who reported the same issue. http://www.jotform.com/answers/582074-iPhone-is-telling-me-secure-form-is-not-secure?entrymessage=10732640770

    In that post, you advised to change the URL from https://secure.jotformpro.com/jsform/43394675481970 to https://www.jotformpro.com//43394675481970 but when I used this, I found all my form not showing in the page and I cant trust in that trick anymore. I need a solution for good.

    7. Even when the forms show as normal on mobiles, if you try to make a submission, it does not work on Android.

    8. I just want to use embed code without any SSL warning on mobile and have my forms working. Is that so hard? Is that not legitime?

    9. This is not a fantasy, this is happening.

    10. I CANT use iframe in all my forms, and even using it, sometimes I got the same SSL Warning and the same problem that using the embedding way.

    Please

    Regards

     

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    Answered by thespanishfactory on June 13, 2015 at 02:25 PM

    NOTE: The Screenshot from Kiran have the same SSL Warning I am reporting. I fully replied him but he just ignored me.

     

    Answered by Kiran on June 12, 2015 at 02:05 PM

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    JotForm Support

    Answered by jonathan on June 13, 2015 at 09:27 PM

    I was able to reproduced and see the issue when I made test on my mobile Chrome browser.

    With Issue:

    I could NOT submit the embedded form on this website

    https://www.thespanishfactory.co.uk/booking/

    The https security issue is already noticeable in the security info icon (because it is "orange" in color)

    enabling the "Request Desktop site" mode in the mobile browser partially resolve secure issue (the browser secure icon turns "green")

    BUT I still could not forward the form to the next page as the NEXT button is not working. Even with required info already filled in, the NEXT button is not moving.

    ---

    I was able to submit the embedded form on this website

    https://www.thespanishfactory.co.uk/test.html

    The security issue is also noticeable as indicated by the secure info icon.

     

    BUT upon submission, the Thank You page is not reached -- the result is an empty page

     

     

     

     

    ---

     

    Without issue (All Working)

     

    Using the direct URL of the form https://secure.jotformpro.com/form/43394675481970 

    submits the form successfully without any security or unsecure content issue.

     

     

     

    the submission successfully shows the Thank You page of the website.

    (you will know I made actual test because you can see the time and even the battery charge % indicator of my device on the screenshot)

    ---

    I made my own test page to be able to test the embedded form

    https://shots.jotform.com/jonathan/webtest/587214-test.html

    Testing the embedded form on my test page works successfully.

     

    it redirects properly to your Thank You page upon submission

     

     

     

     

    ---

    Now, what I cannot thoroughly test and check for issue is the embedded form on the website 

    https://www.thespanishfactory.co.uk/booking/

    script conflict is a high possible reason for the issue the embedded form is having.

    It would have help us check for more information about the problem if you can at least try first embedding the form on that page using the form's iframe embed code.

    If you can do this, we will be able to get more information that we can submit to our development team that will help them troubleshoot the issue.

    At the moment, I could not submit a bug ticket report to our higher team support because I could not find bug/issue with the form itself https://secure.jotformpro.com/form/43394675481970 , even on test embedded form on a website https://shots.jotform.com/jonathan/webtest/587214-test.html

    The issue I was able to reproduce were all happening only on your website and not the form itself.

    Please let us know if you can temporarily switch to iframe embed code on your website so we can conduct further testing.

    You may also want to create a test page using the same DOCTYPE instruction I setup on my test page

    Update your test page https://www.thespanishfactory.co.uk/test.html similar to the one I did, and we will test again your test page.

    Hope this help. We will wait for your updated response on this.

    Thanks.

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    Answered by thespanishfactory on June 14, 2015 at 08:42 AM

    Thank you for your reply.

    Honestly I do not understand anything of what you have wrote in relation to the matter I am reporting. I already knew that using a desktop request on mobile browsers provides not SSL Warning , but the fact is that I do not use the forms for my own entertainment as you can imagine,  this is a business and the forms are for the use exclusive of our customers who have not idea what is going on with your incompatibility SSL forms on mobiles.

    I can't use iframe in the webpage. I SAID THAT IN THIS POST. JOTFORM has a issued with SSL on mobile and this could be solved change the URL and adding WWW as it was advised in the other post.

    The real fact is that my forms are not working properly on mobile devices and I got a SSL Warning every time a piece of Jotform code is inserted in the page. JOTFORM code is not compatible on mobiles and I am not the only one who reported that.

    It was confirmed that Jotform is not loading all the content in HTTPS and this is why we got the SSL warning, giving to our customers a really bad experience when they are on our websites.

    Answered by Mike on June 08, 2015 at 05:22 PM

    It seems that at some very specific cases the form is trying to load the files via regular http:// connection, so that it is being considered as only partially secure.

    If you do not want to solve the problem, it ok. It is up to you.

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    JotForm Support

    Answered by jonathan on June 14, 2015 at 08:51 AM

    Can you please also try my test page https://shots.jotform.com/jonathan/webtest/587214-test.html on your mobile browser. All it contains is your embedded form 

    https://secure.jotformpro.com/form/43394675481970

    Let us know if the unsecure issue happens on your mobile browser when you test using the page.

    We also want to fix the issue. We just need more information that we can pass on to our developer so that they will be able to fix faster whatever the cause of the problem.

    Thank you.

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    Answered by thespanishfactory on June 14, 2015 at 10:31 AM

    TO THE USERS: Provisional Solution

    I have solutioned the problem changing the URL that Jotform provides you when you want to embed code with SSL Forms.  

    JOTFORM PROVIDES: (wrong URL)

    script type="text/javascript" src="https://secure.jotformpro.com/jsform/43641544208957">

    MY CHANGE:

    script type="text/javascript" src="https://www.jotformpro.com/jsform/43641544208957">

    This solution was found by MIKE: http://www.jotform.com/answers/582074-iPhone-is-telling-me-secure-form-is-not-secure?entrymessage=10732640770

    THE P
    ROBLEM: Jorform provides a wrong and incompatible SSL URL on mobiles when you want to embed SSL Forms and I have found several times that this solution is not working 100%. The system is not reliable at all and you could find that using this solution your forms are not showing as it happened me yesterday.

    Sadly, in this occasion, the customer service of Jotform wasted much more time trying to avoid going to the root of the problem and blaming me as if this was my fault, instead of providing the help I was requesting. There is a SSL issue on mobiles devices and I hope that this can be fixed for the good of the customer who trusted in this service.

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    Answered by thespanishfactory on June 14, 2015 at 10:59 AM

    UPDATE: Root of the problem

    The URL https://secure.jotformpro.com is proving a SSL Warning on mobiles.

     

     

    and 

     

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    JotForm Support Manager

    Answered by Jeanette on June 14, 2015 at 12:06 PM

    We are truly sorry for the frustration this might have caused to you. The support team in fact tried hard to find the root cause , sometimes it requires a lot of testing, we usually ask probing questions to our users such as requesting the URL of the webpage in order to find a possible conflict with the coding of the user's page. This doesn't mean we blame on the user's, but on the contrary is just a way for us to recommend a better way to embed one of our forms.

    At any rate, we really appreciate that you shared with us your findings, so now we know that most likely the subdomain https://secure.jotform.com is causing the SSL warning when viewed on mobile devices while https://www.jotform.com works with no problem.

    This ticket has been assigned as URGENT to one of our developers, so hopefully they'll fix this soon.

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    Answered by thespanishfactory on June 14, 2015 at 12:14 PM

    Thank you for your reply, I really hope this could be solved and everyone happy.

    Regards

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    JotForm Support

    Answered by alp_deniz on June 22, 2015 at 08:34 AM

    Hello,

    The issue has just been fixed. Mobile forms should work perfectly over SSL now.

    Thank you very much for your help.

    Kind regards