What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    The Phone Number field is not showing up when we receive the submission.

    Asked by justinellett on June 12, 2015 at 10:21 AM

    We've tried everything we know to do. We made it a required field, we made it not visible and created a new field and it still does not show up.

    Page URL:

  • Profile Image

    Answered by Syed on June 12, 2015 at 11:38 AM

    Hi there;

              Apologizes that you couldn't get this work. I cloned your form for this particular thread, and reviewed thoroughly. I found that Phone Number field wasn't included in your Email Template. Please follow these steps to include Phone Number field to your email template.

    1) Click on "Emails" -> "SET Cleaning Web Contact".

    2) Add a new row and include "Phone Number" field "{phoneNumber19}" to the table. And hit "Finish".

    3) Test your form, you should receive an email with "Phone Number" row included.

    Hope this helps. The following guide would also help you to setting up email notifications;


    Do let us know, if you need further assistance we would be glad to help you.