Imported PDF Form: Getting "PDF not available" when downloading converted PDF Form and choosing "Auto Collect"

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    eCromeDigital
    Asked on June 12, 2015 at 10:22 AM
    Hi there, I have got the problem too with one of our customers imported PDFs. Is there anything new about this case or at least a hotfix?
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    Charlie
    Answered on June 12, 2015 at 10:27 AM

    Hi,

    To confirm, when downloading the imported PDF form and choosing the "Auto Collect" option, you get a "PDF not available" message, is that correct? May I know which form you are getting this problem? I've checked your account and tested your 2 PDF forms, but I was able to download them properly.

    We'll wait for your response.

    Thank you.

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    TBGN
    Answered on June 12, 2015 at 10:32 AM

    Hi, this is eCromeDigital.

    Yeah, thats correct. The PDF is located to this account. The ID is 51104378952355. Hope this helps.

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    mustafa
    Answered on June 12, 2015 at 11:04 AM

    Hi,

    Can you provide me your original PDF form link?

    Thanks.

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    TBGN
    Answered on June 12, 2015 at 11:11 AM

    Hi!

    Ehrm what do you mean? Maybe one of these is the one you need..

    The PDF, which is currently linked to FormsCentral, you could see here: http://www.tbgn.ch/documents/20141031_Bestellung_Messapparate.pdf 

    This would be the download link (with autocollect): http://www.jotform.com/myforms3/prettyPDF.php?formID=51104378952355  

     

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    mustafa
    Answered on June 12, 2015 at 11:16 AM

    Thank you very much, these are exactly what i mean. I am checking your forms now.

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    eCromeDigital
    Answered on June 17, 2015 at 03:23 AM

    Anything new about this?

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    Chriistian
    Answered on June 17, 2015 at 04:39 AM

    Hi eCromeDigital, 

    Our development team are still checking on this issue. We will update you on this thread as soon as this is fixed. Thank you for your patience.

     

    Regards.

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    eCromeDigital
    Answered on June 22, 2015 at 09:09 AM

    Since FC is not longer supported tomorrow, a solution would be appreciated.

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    mustafa
    Answered on June 22, 2015 at 09:13 AM

    Hi,

    The form you mentioned imported toy our account with name 20141031_Bestellung_Messapparate.

    Regards.

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    eCromeDigital
    Answered on June 22, 2015 at 09:35 AM

    Hi mustafa

    Thanks, but we need this in our customer´s account "TBGN"..

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    Charlie
    Answered on June 22, 2015 at 09:49 AM

    I've moved the PDF form 20141031_Bestellung_Messapparate to account username TBGN. Please kindly check and let us know if you need more information on this.

    Thank you.

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    TBGN
    Answered on June 22, 2015 at 10:57 AM

    Thanks, it works pretty well. The only thing missing are the answers we had in the pdf. We imported them a while ago, the pdfs name is 20141030_Bestellung_Messapparate. Could you migrate them too?

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    KadeJM
    Answered on June 22, 2015 at 12:04 PM

    I checked your account and found that it looks like we had already moved "20141030_Bestellung_Messapparate" for you.

    I see that there are currently 35 submissions on it.

    How many are you missing on it?

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    eCromeDigital
    Answered on June 22, 2015 at 12:23 PM

    Hi KadeJM

    Thanks for checking. "20141030_Bestellung_Messapparate" is the old pdf, with 35 submissions. Today mustafa imported the pdf again (because of some problems with the auto collect). The new pdf is called  "20141031_Bestellung_Messapparate" - here we need all 35 submissions.

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    Charlie
    Answered on June 22, 2015 at 12:36 PM

    I believe these are now two different PDF forms. But to confirm, you would like to have the 35 submissions that was previously on "20141030_Bestellung_Messapparate" to be moved to "20141031_Bestellung_Messapparate"?

    We'll wait for your response.

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    eCromeDigital
    Answered on June 22, 2015 at 12:38 PM

    Yes please :)

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    Charlie
    Answered on June 22, 2015 at 12:53 PM

    I will notify mustafa about this and we'll let you know if the changed has been done.

    Apologies for the inconvenience.

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    TBGN
    Answered on July 06, 2015 at 03:57 AM

    Knock knock.. I think the submissions from the old pdf are still missing..

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    Chriistian
    Answered on July 06, 2015 at 07:43 AM

    Hi TBGN, 

     

    Sorry for the inconvenience this has caused you. Our development team are still checking on this issue. I will follow up to them any updates on this issue. We will inform you on this thread as soon as we get an update. 

     

    Regards.

     

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    eCromeDigital
    Answered on July 21, 2015 at 02:16 AM

    We have been waiting for ages.. is it still worthwhile to wait? Or do I have to tell the customer that he has to live with two PDFs like he did the last month?

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    Charlie
    Answered on July 21, 2015 at 03:38 AM

    Apologies for the inconvenience. I see that the ticket is still unresolved. 

    I'll notify mustafa about it and see if we can get any news. But I believe the new imported PDF should be working fine? You can then use the old one as a reference for the old 35 submissions that were previously received?

    Again, apologies for the inconvenience. 

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    d1vp
    Answered on August 18, 2015 at 12:43 AM

    I'm inquiring if there is any more development on this ticket?  I am having an issue with the new form I recently uploaded "L2881 Timesheets 8.17.15".

    Is their a formatting issue that is causing some or all of the problems?

    Thank you

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    Charlie
    Answered on August 18, 2015 at 02:12 AM

    @d1vp

    Hi, to better assist you, I went ahead and opened a separate thread for your concern, please refer to this link instead: http://www.jotform.com/answers/641729. We will address it shortly.

    Thank you.