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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Imported PDF Form: Getting "PDF not available" when downloading converted PDF Form and choosing "Auto Collect"

    Asked by eCromeDigital on June 12, 2015 at 10:22 AM
    Hi there, I have got the problem too with one of our customers imported PDFs. Is there anything new about this case or at least a hotfix?
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    JotForm Support

    Answered by Charlie on June 12, 2015 at 10:27 AM

    Hi,

    To confirm, when downloading the imported PDF form and choosing the "Auto Collect" option, you get a "PDF not available" message, is that correct? May I know which form you are getting this problem? I've checked your account and tested your 2 PDF forms, but I was able to download them properly.

    We'll wait for your response.

    Thank you.

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    Answered by TBGN on June 12, 2015 at 10:32 AM

    Hi, this is eCromeDigital.

    Yeah, thats correct. The PDF is located to this account. The ID is 51104378952355. Hope this helps.

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    JotForm Developer

    Answered by mustafa on June 12, 2015 at 11:04 AM

    Hi,

    Can you provide me your original PDF form link?

    Thanks.

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    Answered by TBGN on June 12, 2015 at 11:11 AM

    Hi!

    Ehrm what do you mean? Maybe one of these is the one you need..

    The PDF, which is currently linked to FormsCentral, you could see here: http://www.tbgn.ch/documents/20141031_Bestellung_Messapparate.pdf 

    This would be the download link (with autocollect): http://www.jotform.com/myforms3/prettyPDF.php?formID=51104378952355  

     

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    JotForm Developer

    Answered by mustafa on June 12, 2015 at 11:16 AM

    Thank you very much, these are exactly what i mean. I am checking your forms now.

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    Answered by eCromeDigital on June 17, 2015 at 03:23 AM

    Anything new about this?

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    JotForm Support

    Answered by Chriistian on June 17, 2015 at 04:39 AM

    Hi eCromeDigital, 

    Our development team are still checking on this issue. We will update you on this thread as soon as this is fixed. Thank you for your patience.

     

    Regards.

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    Answered by eCromeDigital on June 22, 2015 at 09:09 AM

    Since FC is not longer supported tomorrow, a solution would be appreciated.

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    JotForm Developer

    Answered by mustafa on June 22, 2015 at 09:13 AM

    Hi,

    The form you mentioned imported toy our account with name 20141031_Bestellung_Messapparate.

    Regards.

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    Answered by eCromeDigital on June 22, 2015 at 09:35 AM

    Hi mustafa

    Thanks, but we need this in our customer´s account "TBGN"..

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    JotForm Support

    Answered by Charlie on June 22, 2015 at 09:49 AM

    I've moved the PDF form 20141031_Bestellung_Messapparate to account username TBGN. Please kindly check and let us know if you need more information on this.

    Thank you.

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    Answered by TBGN on June 22, 2015 at 10:57 AM

    Thanks, it works pretty well. The only thing missing are the answers we had in the pdf. We imported them a while ago, the pdfs name is 20141030_Bestellung_Messapparate. Could you migrate them too?

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    JotForm Support

    Answered by KadeJM on June 22, 2015 at 12:04 PM

    I checked your account and found that it looks like we had already moved "20141030_Bestellung_Messapparate" for you.

    I see that there are currently 35 submissions on it.

    How many are you missing on it?

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    Answered by eCromeDigital on June 22, 2015 at 12:23 PM

    Hi KadeJM

    Thanks for checking. "20141030_Bestellung_Messapparate" is the old pdf, with 35 submissions. Today mustafa imported the pdf again (because of some problems with the auto collect). The new pdf is called  "20141031_Bestellung_Messapparate" - here we need all 35 submissions.

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    JotForm Support

    Answered by Charlie on June 22, 2015 at 12:36 PM

    I believe these are now two different PDF forms. But to confirm, you would like to have the 35 submissions that was previously on "20141030_Bestellung_Messapparate" to be moved to "20141031_Bestellung_Messapparate"?

    We'll wait for your response.

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    Answered by eCromeDigital on June 22, 2015 at 12:38 PM

    Yes please :)

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    JotForm Support

    Answered by Charlie on June 22, 2015 at 12:53 PM

    I will notify mustafa about this and we'll let you know if the changed has been done.

    Apologies for the inconvenience.

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    Answered by TBGN on July 06, 2015 at 03:57 AM

    Knock knock.. I think the submissions from the old pdf are still missing..

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    JotForm Support

    Answered by Chriistian on July 06, 2015 at 07:43 AM

    Hi TBGN, 

     

    Sorry for the inconvenience this has caused you. Our development team are still checking on this issue. I will follow up to them any updates on this issue. We will inform you on this thread as soon as we get an update. 

     

    Regards.

     

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    Answered by eCromeDigital on July 21, 2015 at 02:16 AM

    We have been waiting for ages.. is it still worthwhile to wait? Or do I have to tell the customer that he has to live with two PDFs like he did the last month?

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    JotForm Support

    Answered by Charlie on July 21, 2015 at 03:38 AM

    Apologies for the inconvenience. I see that the ticket is still unresolved. 

    I'll notify mustafa about it and see if we can get any news. But I believe the new imported PDF should be working fine? You can then use the old one as a reference for the old 35 submissions that were previously received?

    Again, apologies for the inconvenience. 

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    Answered by d1vp on August 18, 2015 at 12:43 AM

    I'm inquiring if there is any more development on this ticket?  I am having an issue with the new form I recently uploaded "L2881 Timesheets 8.17.15".

    Is their a formatting issue that is causing some or all of the problems?

    Thank you

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    JotForm Support

    Answered by Charlie on August 18, 2015 at 02:12 AM

    @d1vp

    Hi, to better assist you, I went ahead and opened a separate thread for your concern, please refer to this link instead: http://www.jotform.com/answers/641729. We will address it shortly.

    Thank you.