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    Paypal integration: Taking label as a quantity property

    Asked by Acadian on June 12, 2015 at 10:31 AM


    We have a course that costs $35 and a client applied for it, but the price is showing $315. Is this a glitch?


    Thanks so much,


    Page URL:

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    JotForm Support

    Answered by Aury on June 12, 2015 at 12:08 PM

    I have cloned your form and checked it, however it shows $35.00, same as your above included screen shot.

    While testing your form in the website you mentioned above, I had the following result:

    As the description begins with a number, "9am..." it is taking as a Quantity, 35*9=315.

    Let me go ahead, I am going to send this inquiry to our second level so they can analyze this situation and find the best solution.

    You will be contacted through this thread, as soon as this is solved.

    In the meantime, my best advise for you is to change the title of the Lable, maybe with the date in front and then the time "June 16,2015 at 9am".

    I am really sorry for the inconvenient. If we can assist you further please let us know.

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    Answered by Acadian on June 12, 2015 at 12:12 PM


    Thanks so much for your help, just keep me updated.

    Thank you!


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    JotForm Support

    Answered by Aury on June 12, 2015 at 01:00 PM

    For sure we will.

    Thank you so much for your understanding.

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    JotForm Support Manager

    Answered by Jeanette on June 12, 2015 at 02:41 PM

    The problem is that you needed to enable the special pricing checkbox, then just leave the price for each option the same.


    I created a short version of your form, and this one works with no problem.


    The amount is still $35.00 at the paypal side.

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    Answered by Acadian on June 12, 2015 at 03:01 PM

    Awesome! Thank you for your help. If I have any further issues, i will be sure to let you know.

    Have a wonderful weekend. :)