An error popup while saving the form

  • Profile Image
    moonstoneandmoss
    Asked on June 12, 2015 at 11:26 AM

    An error popped up about the system experiencing 'saving issues'. Now when I try to click the Save icon, it doesn't seem to be saving, and I don't want to close out in fear of losing my progress. Has this issue been solved? Is there a way to do a hard save so that I won't lose information?

    Thanks

  • Profile Image
    Welvin
    Answered on June 12, 2015 at 12:50 PM

    Our apologies for the inconvenience this may have caused you. 

    The issue and/or related issue is already resolved. But you cannot force it to save since the error had already appeared in the page. The best way would be to refresh the page, logout from your account, clear your browser's cache and cookies for Jotform then edit the form again.

    If you lose some changes, you can revert it through the form's revision history section. Here's how: http://www.jotform.com/help/294-How-to-View-Form-Revision-History.

    Let us know if you need further assistance.

    Thanks