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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Dynamic Dropdown widget not working properly with iPhones or mobile phones

    Asked by iaskneil on June 12, 2015 at 12:57 PM

    I can't select anything when using my iPhone or any mobile device.  I t works fine on the computer. I'm using it as a link and it's being redirected to a webpage.  Please advise.

    Page URL:
    http://form.jotformpro.com/form/51625011052944

    Dynamic Dropdown mobile responsive iphone
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    JotForm Support

    Answered by Mike_G on June 12, 2015 at 02:13 PM

    I have cloned your form and found out that it is set to be Mobile Responsive within the Designer. But, could you also set it to Mobile Responsive via Preferences.

    You might want to check this guide: How-to-make-forms-Mobile-Responsive

    You can also check JotForm's Mobile Responsive widget

    I hope this helps. Let us know if you need further assistance. Thank you. 

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    Answered by iaskneil on June 12, 2015 at 02:34 PM

    I just did this and it still doesn't work...

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    JotForm Support

    Answered by Welvin on June 12, 2015 at 04:00 PM

    It's working fine here using my android device, Google Chrome and default browser. Here's a screenshot:

    https://cms.jotform.com/uploads/image_upload/image_upload/Welvin/33589_Screenshot_2015-06-13-03-39-21.png

    And still working using iPhone IOS 8, Safari browser. Here's a screenshot:

    https://cms.jotform.com/uploads/image_upload/image_upload/Welvin/33590_IMG_0262.PNG

    Please try doing the following:

    a. Go to the form builder and re-save the form.

    b. Clear your form's cache: https://www.jotform.com/help/229-How-to-Clear-your-Form-Cache.

    c. Clear your mobile browser's cache. 

    Let us know here if the issue persists.

    Thanks

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    Answered by iaskneil on June 12, 2015 at 05:50 PM

    Thanks. I figured it out. I'm on iOS 9... I tried it on another phone and it worked perfectly!