What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Unable to get the whole Matrix field row question exported in the column heading of the Excel file

    Asked by holycrosslutheranMF on June 12, 2015 at 01:51 PM
    3) I removed the instructions from each survey heading. When exporting to Excel, the instructions are no longer part of each question. However I still only get the first 5-6 words of the survey question. Is there a way to get the entire question?
  • Profile Image
    JotForm Support

    Answered by Charlie on June 12, 2015 at 02:58 PM

    Hi,

    I assume you are referring to the excel report/file for your submissions, is that correct? It seems like the rows in your Matrix field is being truncated when it is too long.

     

    Unfortunately, we can't modify it, I tried looking on a way, but it seems like it was designed to cut off long strings. I'll need to escalate this to our developers and see if they can make it longer.

    For the meantime, you might need to manually edit the headings in your excel file.

    We'll update you as soon as we hear any news on this.

    Thank you.

  • Profile Image
    JotForm Support

    Answered by alp_deniz on September 27, 2015 at 07:09 PM

    Hello, 

    Maximum matrix header length is now significantly increased. I hope it works out for you.

    Kind regards