What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can't import form as subuser

    Asked by christopherdent on June 12, 2015 at 02:00 PM

    Hi!  My company just bought JotForm and the main accountholder just added me as a subuser.  I received an email from her saying "I've shared forms with you."  I clicked the link in there and did see a folder with my company's name on it but nothing in it.  More importantly, when I tried to import a form from adobe, I was redirected to a page asking me to buy JotForm.  But we've already bought it.  Could you please clear this up?  Thank you.  

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    JotForm Support

    Answered by david on June 12, 2015 at 03:05 PM


    You should be able to import forms to your forms using the import tools located here:


    You do not need to purchase anything in order to do so.  The import download is currently having some issues but should be back up shortly.  None of the links for the import tools should redirect you to a payment screen.

    As for the sub-user issues, the user AOACINT has indeed invited you as a sub-user.  They have not, however, shared any forms with any of the sub-user accounts they set up:


    Have them edit their permission settings for each account so that the forms are shared.  Once they are, they should show up in the folder in your account.

    If you have any further questions, let us know and we will be happy to help.