What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Email Submission Not Get sent on Webmails

    Asked by kingccrawford on June 12, 2015 at 04:30 PM

    Hi,

    After a visitor, submits the form, the email are coming to my gmail... but those are not getting sent to client's webmail accounts. Could u let me know why so? Please note, there is no problem with the DNS setting of those emails as normail Email sent and receive is working fine.

    Page URL:
    http://drdiazsmiles.com/contact-us/

    email delivery
  • Profile Image
    JotForm Support

    Answered by Mike on June 12, 2015 at 05:41 PM

    Thank you for contacting us.

    The recipient email addresses are not listed in our bounce list, and according to email logs, the messages are being successfully sent.

    Please follow the next guide to find out how to check email history logs:

    How to view all your form Email History

    It might be worth contacting email hosting provider to track the messages.

    If you need any further assistance, please let us know. We will be happy to help.

  • Profile Image

    Answered by kingccrawford on June 17, 2015 at 02:10 AM

    Hi,

    I used another plugin and leads are going fine in my webmail. So, definitely there is something wrong from your end. Would u plz troubleshoot?

  • Profile Image
    JotForm Support

    Answered by Welvin on June 17, 2015 at 03:43 AM

    Your settings are correct for this form: http://www.jotformpro.com/form/51515306670955 so this is something related to the email service provider. Kindly ask your clients to login to the webmail access and check their spam folders. If nothing is there, then there's a possibility that the emails are blocked from reaching your client's inbox/spam folders. In this case, we recommend the whitelisting method:

    http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    You can check more on this kind of problem from this guide:

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    If whitelisting is not possible, then you have the option to use an SMTP in the forms. We have two methods:

    http://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address 

    Let us know if you need further assistance.

    Thanks