Email Submission Not Get sent on Webmails

Hi,

After a visitor, submits the form, the email are coming to my gmail... but those are not getting sent to client's webmail accounts. Could u let me know why so? Please note, there is no problem with the DNS setting of those emails as normail Email sent and receive is working fine.

Thank you for contacting us.

The recipient email addresses are not listed in our bounce list, and according to email logs, the messages are being successfully sent.

Please follow the next guide to find out how to check email history logs:

How to view all your form Email History

It might be worth contacting email hosting provider to track the messages.

If you need any further assistance, please let us know. We will be happy to help.

Hi,

I used another plugin and leads are going fine in my webmail. So, definitely there is something wrong from your end. Would u plz troubleshoot?

Your settings are correct for this form: http://www.jotformpro.com/form/51515306670955 so this is something related to the email service provider. Kindly ask your clients to login to the webmail access and check their spam folders. If nothing is there, then there's a possibility that the emails are blocked from reaching your client's inbox/spam folders. In this case, we recommend the whitelisting method:

http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

You can check more on this kind of problem from this guide:

http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

If whitelisting is not possible, then you have the option to use an SMTP in the forms. We have two methods:

http://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address 

Let us know if you need further assistance.

Thanks