- efrain220Asked on June 12, 2015 at 05:05 PM
Just today we noticed that we lost the jpeg header image when we download to a PDF. Its still visible on line however. Please advise.
- JotForm SupportMikeAnswered on June 12, 2015 at 06:27 PM
Thank you for contacting us.
I was able to reproduce the issue with missing header image. It seems to be related to the missing image file type (when we load it).
I have attached a bug report ticket and escalated it to our Development Team. In the meantime, I have updated the logo link on your forms #50636074184859 and #50636523021848.
The link is changed to https://www.jotform.com/uploads/efrain220/form_files/logo.jpg, so the image should be loaded properly on PDFs now.
We will get back to you when we have any updates.