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    [FormsCentral Imported] Header image not loading on submission PDFs

    Asked by efrain220 on June 12, 2015 at 05:05 PM

    Just today we noticed that we lost the jpeg header image when we download to a PDF. Its still visible on line however. Please advise.


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    JotForm Support

    Answered by Mike on June 12, 2015 at 06:27 PM

    Thank you for contacting us.

    I was able to reproduce the issue with missing header image. It seems to be related to the missing image file type (when we load it).

    I have attached a bug report ticket and escalated it to our Development Team. In the meantime, I have updated the logo link on your forms #50636074184859 and #50636523021848.

    The link is changed to https://www.jotform.com/uploads/efrain220/form_files/logo.jpg, so the image should be loaded properly on PDFs now.

    We will get back to you when we have any updates.