[FormsCentral Imported] Header image not loading on submission PDFs

  • efrain220
    Asked on June 12, 2015 at 5:05 PM

    Just today we noticed that we lost the jpeg header image when we download to a PDF. Its still visible on line however. Please advise.

     

  • Mike
    Replied on June 12, 2015 at 6:27 PM

    Thank you for contacting us.

    I was able to reproduce the issue with missing header image. It seems to be related to the missing image file type (when we load it).

    [FormsCentral Imported] Header image not loading on submission PDFs Image 1 Screenshot 30

    I have attached a bug report ticket and escalated it to our Development Team. In the meantime, I have updated the logo link on your forms #50636074184859 and #50636523021848.

    The link is changed to https://www.jotform.com/uploads/efrain220/form_files/logo.jpg, so the image should be loaded properly on PDFs now.

    [FormsCentral Imported] Header image not loading on submission PDFs Image 2 Screenshot 41

    We will get back to you when we have any updates.