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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Receiving blank submissions

    Asked by Adslive_media on June 12, 2015 at 08:48 PM

    I'm getting blank submissions from a form we're using as landing page on a mobile campaign.

    The form has fields marked as requiered, so it shouldn't be possible to send it empty.

    Any idea of why this is happening?

     

    Form ID number is: 51483896886982

     

    Page URL:
    http://adslivecorp.com/offers/lp000031uagmx.html

    Submissions landing page blank submissions blank receive blank
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    JotForm Support

    Answered by Jan on June 13, 2015 at 01:12 AM

    I did a test submission on your form that is embedded on the webpage and it was successful. I was able to submit the form and saw the thank you page. I can also see the submission in the submissions area. Please check the screenshot below:

    Please try to do a submission again. If the issue persist, please try to re-embed the form using Iframe method.

    Thank you.

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    Answered by Barbara Montenegro on June 13, 2015 at 12:50 PM

    Hi,

    Here's a report of the form with the blank submissions marked on yellow: https://docs.google.com/spreadsheets/d/1tLdfXUZYAT9FjStEz-diItMYqYehT3ZlDkn6zGNdYTQ/edit?usp=sharing and a screenshot.

     

     

    I understand it doesn't happen all the time, but it shouldn't be happening at all.

     

     

    I'll wait for your feedback.

     

    Thanks,

     

    Barbara M.

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    JotForm Support

    Answered by jonathan on June 13, 2015 at 06:42 PM

    Hi Barbara,

    Can you check also in the Form's View Submissions page if the there is missing submission?

    Follow the user guide on how to -How-to-view-Submissions

     

    Provide us also more details which of this submission is missing or blank in your form submissions and we will check them.

     

    Thanks.

     

  • Profile Image

    Answered by Adslive_media on June 15, 2015 at 10:28 AM

    Hi Johathan,

    I checked the submissions page and it's the same, there are also blank submissions.

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    JotForm Support

    Answered by david on June 15, 2015 at 11:44 AM

    I checked your submission and I did see the blank ones.  However, when I tested your form, I was unable to complete a submission without having the required fields filled.  If you had recently changed your embed code to the iFrame code, this may resolve the issue.  Some browsers may have been allowing submissions without required fields.  Though, I was unable to reproduce this.

    If any further blank submissions come through while using the iFrame, let us know and we will be happy to have another look.