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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Your PREMIUM subscription cidadeinfo had already expired and was downgraded back to Starter/FREE plan as of date June 13, 2015.
You can upgrade back again the subscription to the paid plan by following the steps on the user guide:
Hope this help. Let us know if you need further assistance.