What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My account is suspended

    Asked by Nilli on June 13, 2015 at 02:25 PM

    Hi, 

    we create free one pagers for entrepreneurs.

    I really need my forms back now!! one of my forms is on the homepage.

    www.vcforu.com

    Thanks

    Nilli

    Page URL:
    www.vcforu.com

    My Forms JotForm and create www thanks
  • Profile Image

    Answered by Carina on June 13, 2015 at 07:05 PM

    I checked and the account Nilli is active and I could access the forms:

    I also white-listed the IP address. If you still have troubles accessing the account please let us know your IP address and a form's url so we can investigate further this situation.

    Let us know if we can assist you further.   

  • Profile Image

    Answered by Nilli on June 14, 2015 at 07:50 AM

    Yes a few hours later I was back on track. Guess I am no longer suspected for doing bad things...

    Thanks!

  • Profile Image

    Answered by Carina on June 14, 2015 at 11:19 AM

    Free accounts are exclusively monitored by our phishing filter which suspends an account as soon as it finds something suspicious. Unnamed forms or fields, using keywords like password can help triggering the phishing filter.

    I checked your forms and they are in accordance with our terms, so please accept our apologies for this situation.

    Let us know if we can assist you further.   

  • Profile Image

    Answered by Nilli on June 15, 2015 at 05:35 AM

    Thank you