My account is suspended

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    Nilli
    Asked on June 13, 2015 at 02:25 PM

    Hi, 

    we create free one pagers for entrepreneurs.

    I really need my forms back now!! one of my forms is on the homepage.

    www.vcforu.com

    Thanks

    Nilli

  • Profile Image
    Carina
    Answered on June 13, 2015 at 07:05 PM

    I checked and the account Nilli is active and I could access the forms:

    I also white-listed the IP address. If you still have troubles accessing the account please let us know your IP address and a form's url so we can investigate further this situation.

    Let us know if we can assist you further.   

  • Profile Image
    Nilli
    Answered on June 14, 2015 at 07:50 AM

    Yes a few hours later I was back on track. Guess I am no longer suspected for doing bad things...

    Thanks!

  • Profile Image
    Carina
    Answered on June 14, 2015 at 11:19 AM

    Free accounts are exclusively monitored by our phishing filter which suspends an account as soon as it finds something suspicious. Unnamed forms or fields, using keywords like password can help triggering the phishing filter.

    I checked your forms and they are in accordance with our terms, so please accept our apologies for this situation.

    Let us know if we can assist you further.   

  • Profile Image
    Nilli
    Answered on June 15, 2015 at 05:35 AM

    Thank you