What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form Buggy/Slow

    Asked by bto09 on June 13, 2015 at 04:32 PM

    Hey all, 

     

    Just a general question about my form. May have complained that it's very buggy and slow to load/response. Just wondering if there is something you see immediately that explains why this could be happening OR is there something I can do to make it better. 

     

    Thanks 

    Nikhil

     

    Form URL: http://form.jotformpro.com/form/51226079435960

    autofill saved cache
  • Profile Image

    Answered by bto09 on June 13, 2015 at 04:35 PM

    I have already cleared the cache, by the way.

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    JotForm Support

    Answered by jonathan on June 13, 2015 at 11:01 PM

    Unfortunately you did not mention what specifically is the 'bug' in your jotform http://www.jotformpro.com/form/51226079435960

    When I test loading the form in my browser, I could not reproduced the slow to load response.

     

    --

    Upon further check, I notice that you had enabled the Auto Fill feature of the form

    The auto fill feature works by saving the session using the browser's cache.

    The saved cache can be cleared by completely submitting the form.. or by manually clearing the browser's cache.

    There maybe isolated cases that the auto fill feature will cause issue on some end-users browser (due to different browser settings)

    I suggest disableing the Auto Fill feature also on your jotform, if it is not actually needed for its purpose.

    Hope this help. Kindly let us know if issue persist.

    Thanks.