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Language tool: Unable to save translations due to sign symbol like ampersandAsked by hwright on June 13, 2015 at 09:43 PM
If you have a form that has a field with an & in the description it appears that jotform is unable to save the alternative language for that field.
In this form http://www.jotform.com//?formID=42977659134973
I had a field called "Guest Profile & Demographics". I inputted the translation to chinese and saved it however JotForm never saved the translations. When I renamed the field to "Guest Profile and Demographics" then jotform would successfully save the translation.
Are you saying that you cannot saved a translation? I cloned your form and tried to change the translation and I didn't encounter any problems.
I also tried changing the text and saved the form. When I previewed it, it was successfully changed.
Can you please provide more details about the problem so that we can further assist you. Thank you.
Change the name of the field to "Guest Profile & Demographics" and then try again. You will notice that the translations won't save for that field. Basically if appears that if you have an ampersand "&" in the field name then the translations won't save.
Here is a cloned copy of the form with that modified. http://www.jotform.com/?formID=51647178197972
Yes, it is possible that certain symbol/sign (i.e & ampersand) will cause issue to the language tool.
I suggest you update the label/question name of the field and change the symbol to a proper name text.
I test this on my test form and it fixes the issue.
Hope this help. Let us know if you need further assistance.