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  • Profile Image

    Language tool: Unable to save translations due to sign symbol like ampersand

    Asked by hwright on June 13, 2015 at 09:43 PM

    Hi,

     

    If you have a form that has a field with an & in the description it appears that jotform is unable to save the alternative language for that field.

    In this form http://www.jotform.com//?formID=42977659134973

    I had a field called "Guest Profile & Demographics". I inputted the translation to chinese and saved it however JotForm never saved the translations. When I renamed the field to "Guest Profile and Demographics" then jotform would successfully save the translation.

     

    Regards,


    Heath

    Page URL:
    http://www.jotform.com//?formID=42977659134973

    multiple language translation translations saved language tool
  • Profile Image
    JotForm Support

    Answered by Jan on June 14, 2015 at 10:19 AM

    Are you saying that you cannot saved a translation? I cloned your form and tried to change the translation and I didn't encounter any problems.

    I also tried changing the text and saved the form. When I previewed it, it was successfully changed.

    Can you please provide more details about the problem so that we can further assist you. Thank you.

  • Profile Image

    Answered by hwright on June 14, 2015 at 06:16 PM

    Change the name of the field to "Guest Profile & Demographics" and then try again. You will notice that the translations won't save for that field. Basically if appears that if you have an ampersand "&" in the field name then the translations won't save.

    Here is a cloned copy of the form with that modified. http://www.jotform.com/?formID=51647178197972

     

     

  • Profile Image
    JotForm Support

    Answered by jonathan on June 14, 2015 at 07:52 PM

    Yes, it is possible that certain symbol/sign (i.e & ampersand) will cause issue to the language tool.

    I suggest you update the label/question name of the field and change the symbol to a proper name text.

    I test this on my test form and it fixes the issue.

     

    Hope this help. Let us know if you need further assistance.

    Thanks.