What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    When I log in it tells me I have submissions but when I got into the submissions areas is says No Results

    Asked by John Guest on November 24, 2011 at 03:40 PM

    Urget... I upgraded 17/11/11 as prompted to do so by JOT. I have some very annoyed clients. I can see I have 14 submissions waiting but no spreadsheet is available etc. Please help me.

    Regards John Guest

     

  • Profile Image

    Answered by fxr on November 24, 2011 at 03:53 PM

    If these submissions are from secure forms, please log in to your account at https://secure.jotform.com and check for your submissions there.

    Occasionally, secure submissions can take a little bit to replicate onto www.jotform.com from https://secure.jotform.com

    Let us know if you still arent able to access your submissions from there. 

    Thanks.

  • Profile Image

    Answered by johnguest on November 24, 2011 at 07:06 PM

    Thanks heaps...all OK!