What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Can't see entire PayPal payment form on iPhone

    Asked by ctransport on June 14, 2015 at 02:06 PM

    This JotForm which is embedded in Weebly, has a PalPay Pro widget in the last step. I need it to be able to the following:

     

    I need the entire payment form to be viewable on a smartphone, currently its not entirely viewable on an iPhone (see attached screenshot)  & the billing address option for credit card payment to not appear

     

    thanks!

    Page URL:
    http://www.goticketless.com/

    Screenshot
    payment form form on iphone mobile respsonsive
  • Profile Image
    JotForm Support

    Answered by jonathan on June 14, 2015 at 04:45 PM

    When I checked your embedded jotform http://www.jotformpro.com/form/51371269594968

    I found that the payment integration is not yet properly configured on the form. (see screen below)

     

    You first need to complete the settings of the Paypal Pro integration before you can properly use it on the form.

    Then, to make the form mobile responsive, follow this user guide also

    user guide: -How-to-make-Forms-Mobile-Responsive

    Adding the Mobile Responsive Widget to your form will also handle its responsiveness when being viewed in mobile browsers.

    link: http://widgets.jotform.com/widget/mobile_responsive

     

    Please try first the updates I suggested. Let us know if issue remains even after doing all these already.

    Thanks.