What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    The designer is not working

    Asked by kristinvargas on June 14, 2015 at 02:35 PM

    I have been using this for years and have never had any issues. I needed to create other forms, and the designer and the themes are not working. When I click on it, it pulls it up as if it is loading and then it stays like that and does not change. If I refresh the page, it only brings me back to my plain form. I need to know what is going on. I tried this on different browsers and computers so it is not on my end. Please let me know when this is going to be fixed. 

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    Answered by Syed on June 14, 2015 at 03:26 PM

    Hi there;

             Apologizes for this issue you're having. Could you please try to Clear your browser's cache and cookies, and then try again. Let us know, if you still having issues on this, we would be happy to assist you further.