Since a few days the fromular emails are sent multiple times with a delay of a few hours.

  • SiamNature
    Asked on June 14, 2015 at 3:25 PM

    The email that will be sent, when a customer fills out the formular, will be send multiple times with a delay of 3-4 hours. This happens since friday the 12th of June.

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  • jonathan
    Replied on June 14, 2015 at 5:37 PM

    Please try refreshing first also the Notification Email setup on your jotform http://www.jotformeu.com/form/40241378481352

    You can do this by 

    #1. Delete the existing Notification

    Since a few days the fromular emails are sent multiple times with a delay of a few hours Screenshot 30

     

    #2. ADD a new Notification Email.

    Since a few days the fromular emails are sent multiple times with a delay of a few hours Screenshot 41

     

    You can test submit again the form after setting up the new Notifier.

    Let us know if the issue still persist even after doing this already.

     

    Thanks.