What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to log in

    Asked by amber  on June 15, 2015 at 11:47 AM

    Hi, trying to log in with my regular login and password (which goes in automatically) but says it's not correct.  Please assist.  Thank you ~ Amber

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    JotForm Support

    Answered by Jan on June 15, 2015 at 12:29 PM

    Please make sure that you are using the correct login credentials. You can also clear your browser cache and then please try to log in again. If it is still the same then please try resetting your password.

    Click the "Login" at the top right. Then click the "Forgot Password" link.

    Put your account email or username on the field then click the "Send Reset Instructions" button.

    If you're still having trouble logging in, let us know so we can further help you. Thank you.