What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Blocks being hidden incorrectly by conditionsAsked by oandb on June 15, 2015 at 02:14 PM
Form: Internet Marketers Self Assessment
I've been creating quite a large form with complex calculations and I'm now working on conditions for showing/hiding certain blocks (the pink ones - see my form).
Something very odd is happening: when I preview the form, the pink blocks are being hidden before I enter anything at all on the form.
I've created a video to show exactly what's happening:
Thanks for your help.
Thank you for contacting us.
Please remove the Hide rules condition in order to fix the issue. In our system, when you add the Show/Hide conditions corresponding (mirror) Hide/Show conditions are not required.
Once you delete the Hide rules conditions, the form should honor the Show conditions.
If you need any further assistance, please let us know. We will be happy to help.
That worked - thanks.
That's a nice facility, but not obvious. Is there some documentation that I missed?
You are welcome. I do not think that you have missed any documentation here. The conditions were originally designed to work in that way, and they might be quite tricky sometimes.
Please feel free to contact us if you notice any issues.