What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    File download links not working on FormsCentral imported submissions

    Asked by asvargasr on June 15, 2015 at 04:32 PM

    El formulario de form center contine archivos adjuntos, los cuales no se descargan, marca error, como puedo descargarlos?

    JotForm
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    JotForm Support

    Answered by Mike on June 15, 2015 at 05:41 PM

    Thank you for contacting us.

    I was able to reproduce the issue with unavailable files on FormsCentral imported submissions. Now it has been escalated to our Development Team.

    We will keep you updated via this thread.

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    JotForm Developer

    Answered by ceren on June 16, 2015 at 03:40 AM

    Hello,

    I'm sorry for the inconveniences you might have experienced. There is a time limit on Adobe FormsCentral for downloading attachments. It's the main reason that your file attachments are failed. If you can send a new migration request using "update" option, it will create a new session and start to upload your attachments.

    Thank you for your understanding.

    If you need further assistance please let us know.