What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving password reset email

    Asked by Joel McMillen  on June 15, 2015 at 06:09 PM

    Hello -


    I recently finished importing about 50 Adobe Forms into JotForm.  I tried to access my account but did not have the right password.  Trying to reset the account was not generating an email as stated.


    Please advise.



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    JotForm Support

    Answered by BDAVID on June 15, 2015 at 06:33 PM

    Your account username is: computersupport445, and the email address used on the account is: computersupport@gilmorebell.com, the email with the password reset instructions will be sent there.

    Have you checked your spam folder? Please try again, if does not work, we will provide you a temporary password.