What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    JorForm site freezing in all browsers

    Asked by truenorth99 on June 15, 2015 at 06:59 PM

    I love the concept of Jotform and just signed up, but the site is continually freezing on me. I can even access forms already created because the site just quites working. I've tried chrome, firefox and safari. same on each browser. Yet my other sites online seem to be working fine. Was there a particular issue today, or is the problem on my end?



  • Profile Image
    JotForm Support

    Answered by Aury on June 15, 2015 at 07:44 PM

    Hello Brad,

    If I understand correctly, the issue is with the JotForm website, that continually freezes in any of your browsers, if this is the case, can you please let us know how long this situation is happening? or is this just today? as we have not received reports about this malfuntioning.

    I suggest you try to clear your forms cache here you are the guide: http://www.jotform.com/help/229-How-to-Clear-your-Form-Cache.

    Let us know if the problem persist so we check what's causing this from your end.