My account has dissappeared

  • Profile Image
    ben mccomb
    Asked on November 24, 2011 at 11:33 PM

    Hi There,

     

    I have been using Jot for  for the last month and today my account has gone, I was using it and then tried to preview which would not work so I closed the page and reopened it but then it did not recognise my username or password.

     

    Please help I have a month of work in the form I was working on.

    What can I do?

     

    Thanks

    Ben

  • Profile Image
    allanftd
    Answered on November 25, 2011 at 12:42 AM

    You actually did not register for a JotForm account since we only found a Guest account linked to your email address ben09@mac.com. To convert this to a Free account, please follow the steps described here:  http://www.jotform.com/answers/15432-I-forgot-our-user-name-and-password.

    Let us know if you need further assistance.