What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My account has dissappeared

    Asked by ben mccomb on November 24, 2011 at 11:33 PM

    Hi There,

     

    I have been using Jot for  for the last month and today my account has gone, I was using it and then tried to preview which would not work so I closed the page and reopened it but then it did not recognise my username or password.

     

    Please help I have a month of work in the form I was working on.

    What can I do?

     

    Thanks

    Ben

  • Profile Image

    Answered by allanftd on November 25, 2011 at 12:42 AM

    You actually did not register for a JotForm account since we only found a Guest account linked to your email address ben09@mac.com. To convert this to a Free account, please follow the steps described here:  http://www.jotform.com/answers/15432-I-forgot-our-user-name-and-password.

    Let us know if you need further assistance.