SSL or Secure submission when submitting on PDF form

  • jane_matison
    Asked on June 15, 2015 at 8:55 PM

    This question is for another account - for my client's account.  I'm asking here but if anything can be done to help I can ask on my client's account or provide details.

    I've successfully migrated my client from Adobe Forms Central to JotForm with fillable PDFs, downloaded those PDFs out of JotForm, uploaded them on the client's website.  

    My client would like secure submissions.  Am I right in thinking the submissions from PDFs are not secure.  Is there any way to enable a secure connection on the submit button of those PDFs?  I am sure the Adobe submit link was a secure one.  My client has a Premium account.

  • Charlie
    Replied on June 16, 2015 at 1:54 AM

    Hi,

    To confirm, you would like to use SSL or secure protocol when submitting form details using the PDF form?

    Currently, if you need to make the form itself secure form, you'll need to use the https:// protocol in the form URL. You can learn more about SSL here: http://www.jotform.com/help/63-How-can-I-receive-SSL-Submissions

    If you are submitting the details using the PDF form, I believe the security of it will depend on the PDF reader that you are using, currently,  we advise users to fill out PDF forms using Adobe Reader, Adobe Acrobat and Foxit. 

    I'll forward your concern to our developers to have it checked and to have more information regarding this.

    Thank you.

  • jane_matison
    Replied on June 16, 2015 at 1:58 AM

    The forms are filled out in Adobe Reader.  More information about security of submissions via Adobe Reader would be good. Thanks

  • Charlie
    Replied on June 16, 2015 at 3:13 AM

    Thanks for the confirmation. Based from my analysis, it seems like by default, the PDF forms submits the data using the regular http:// protocol.

    For the meantime, is it possible to migrate your clients form as an online web form, instead of uploading the fillable PDF form? As mentioned in the guide link I shared, the SSL submission works with online forms by using the https:// or https://secure protocol in the form links. 

    Here's a guide on how to migrate Adobe FormsCentral forms using the FormsCentral Exporter, you can follow method 1: http://www.jotform.com/help/309-How-to-Migrate-Form-Data-from-Adobe-FormsCentral-to-JotForm.

    I've already forwarded this to our developers as a feature request. I'll try to get some more information on this. Please do take note that I'm unable to guarantee or promise that this change or feature will be implemented anytime soon.

    Thank you.

  • jane_matison
    Replied on June 16, 2015 at 3:22 AM

    It definitely would be good to have this as a feature request for the future.  I am sure others would like it too :-)  Keeping with PDFs was a key reason for choosing Jot Form over compeititors when moving from Forms Central.

    The client is keen on the PDFs because their forms are long and involved and they want users to keep their own copies if possible.  They are a medical centre so security is important.  I'll give them the option.  

  • Ashwin JotForm Support
    Replied on June 16, 2015 at 8:02 AM

    Hello jane_matison,

    My colleague have already sent a feature request to our back end team. We will get back to you as soon as we have any update from them.

    Thank you!

  • jane_matison
    Replied on June 16, 2015 at 10:31 PM

    Great thanks

  • rsadler
    Replied on January 8, 2016 at 4:24 PM

    Any update on this request for secure submit from pdf form?

  • Boris
    Replied on January 9, 2016 at 9:32 AM

    I'm afraid that there are no updates in regards to this feature request at this time.

    The feature has been assigned to a developer, and will be implemented time permitting depending on his workload. As said by my colleague above, we unfortunately can't give any promises or estimates about when this may be implemented.

    As soon as it is implemented, we will make sure to let you know through this thread. Thank you.

  • Jed_C
    Replied on December 25, 2017 at 2:34 PM

    We are happy to announce this update!  Jotform Secure Online Forms page is now available, please find detailed information about all common security related questions, on the link below:

    https://www.jotform.com/security/