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    SSL or Secure submission when submitting on PDF form

    Asked by jane_matison on June 15, 2015 at 08:55 PM

    This question is for another account - for my client's account.  I'm asking here but if anything can be done to help I can ask on my client's account or provide details.

    I've successfully migrated my client from Adobe Forms Central to JotForm with fillable PDFs, downloaded those PDFs out of JotForm, uploaded them on the client's website.  

    My client would like secure submissions.  Am I right in thinking the submissions from PDFs are not secure.  Is there any way to enable a secure connection on the submit button of those PDFs?  I am sure the Adobe submit link was a secure one.  My client has a Premium account.

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    JotForm Support

    Answered by Charlie on June 16, 2015 at 01:54 AM


    To confirm, you would like to use SSL or secure protocol when submitting form details using the PDF form?

    Currently, if you need to make the form itself secure, you'll need to use the https:// protocol in the form URL. You can learn more about SSL here: http://www.jotform.com/help/63-How-can-I-receive-SSL-Submissions

    If you are submitting the details using the PDF form, I believe the security of it will depend on the PDF reader that you are using, currently,  we advise users to fill out PDF forms using Adobe Reader, Adobe Acrobat and Foxit. 

    I'll forward your concern to our developers to have it checked and to have more information regarding this.

    Thank you.

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    Answered by jane_matison on June 16, 2015 at 01:58 AM

    The forms are filled out in Adobe Reader.  More information about security of submissions via Adobe Reader would be good. Thanks

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    JotForm Support

    Answered by Charlie on June 16, 2015 at 03:13 AM

    Thanks for the confirmation. Based from my analysis, it seems like by default, the PDF forms submits the data using the regular http:// protocol.

    For the meantime, is it possible to migrate your clients form as an online web form, instead of uploading the fillable PDF form? As mentioned in the guide link I shared, the SSL submission works with online forms by using the https:// or https://secure protocol in the form links. 

    Here's a guide on how to migrate Adobe FormsCentral forms using the FormsCentral Exporter, you can follow method 1: http://www.jotform.com/help/309-How-to-Migrate-Form-Data-from-Adobe-FormsCentral-to-JotForm.

    I've already forwarded this to our developers as a feature request. I'll try to get some more information on this. Please do take note that I'm unable to guarantee or promise that this change or feature will be implemented anytime soon.

    Thank you.

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    Answered by jane_matison on June 16, 2015 at 03:22 AM

    It definitely would be good to have this as a feature request for the future.  I am sure others would like it too :-)  Keeping with PDFs was a key reason for choosing Jot Form over compeititors when moving from Forms Central.

    The client is keen on the PDFs because their forms are long and involved and they want users to keep their own copies if possible.  They are a medical centre so security is important.  I'll give them the option.  

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    JotForm Support

    Answered by ashwin_d on June 16, 2015 at 08:02 AM

    Hello jane_matison,

    My colleague have already sent a feature request to our back end team. We will get back to you as soon as we have any update from them.

    Thank you!

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    Answered by jane_matison on June 16, 2015 at 10:31 PM

    Great thanks

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    Answered by rsadler on January 08, 2016 at 04:24 PM

    Any update on this request for secure submit from pdf form?

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    Answered by Boris on January 09, 2016 at 09:32 AM

    I'm afraid that there are no updates in regards to this feature request at this time.

    The feature has been assigned to a developer, and will be implemented time permitting depending on his workload. As said by my colleague above, we unfortunately can't give any promises or estimates about when this may be implemented.

    As soon as it is implemented, we will make sure to let you know through this thread. Thank you.