What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Paypal Incomplete Payments

    Asked by coffeeandcouponclub on June 15, 2015 at 09:07 PM

    i keep getting incomplete payments cause it says there needs to be completion from payment gateway. what does this mean and how can i fix it?

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    JotForm Support

    Answered by BJoanna on June 16, 2015 at 02:44 AM

    Are you referring to Incomplete Payments


    Incomplete Payment means that the customer might have aborted the payment process or there was something wrong with his/her credit card details and Paypal failed to process it successfully.

    You should check if your Paypal account was able to accept and process the payments of that transactions. If Paypal did accepted and completed the processing of payment of your customers, you can complete the pending submissions. Otherwise, you may need to discard these pending submissions.

    Inside of this article you can find out how to setup Incomplete Payment Notification E-mail:


    Hope this will help. Let us know if you need further assistance. 

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    Answered by coffeeandcouponclub on June 25, 2015 at 10:31 PM

    It does this no matter if the payment goes through or not 

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    JotForm Support

    Answered by Charlie on June 26, 2015 at 01:00 AM

    Upon checking your account, it seems like you have already reached your limits on Payment Receives. Please note that for "Free" plan, you are allowed to only received 10 completed payments per month. If you reached any of the submission limits, all of your forms will temporarily be disabled. You can check the account limits of each plan here: http://www.jotform.com/pricing. It might be related to you reaching your account limits, or your users might have submitted the form twice, the first one without a payment and tried submitting again the form on the 2nd attempt with successful payment.