What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My account has been upgraded but it says my account quota is almost full

    Asked by Stephanie Law on June 15, 2015 at 10:43 PM

    My account has been upgraded but it says my account quota is almost full. i have been using this account to login to Jotform: guest_51278894607064

    but I have already upgraded my account to Premium, order ID INT150609-7555-32547B by using the email yeemanstephanie@gmail.com, can you help to switch over to use this ID instead?  Or advise what I needed to do in order to do so!!  This is urgent as I have a form up and running for school use for signing up an event in July, can't be suspended!






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    JotForm Support

    Answered by ashwin_d on June 16, 2015 at 03:31 AM

    Hello Steph,

    I'm sorry for the trouble caused to you.

    I have gone ahead and applied the premium monthly subscription payment to your account. Your account will not downgrade anymore.

    It seems you only have a guest account. This type of accounts are created if you do not sign up / sign in to your account and start building forms. You should have a username which is easy to remember. We can help you change your account username. Do get back to us with your desired username and if it is still available, we will do the needful.

    Thank you!