My forms are disabled

  • Profile Image
    Mehrrang
    Asked on June 16, 2015 at 05:34 AM

    a few days before my forms were disable and an email received which is says answer to 3 question.

    I answer them but still, my forms are disable.

    what can I do

     

    Best Regards 

    Mehrrang

  • Profile Image
    Kiran
    Answered on June 16, 2015 at 09:39 AM

    As I check your account, I am able to access your JotForms without any issue now.

     

    It seems that your account was auto-suspended due to the form made in Arabic language. Our language translation tool is not updated to scan some languages such as Arabic, French, etc. So, the forms made in these languages are automatically suspended. To avoid the automatic suspension on such forms, we recommend you to build your forms in English and then use our language translation tool to display it in French by default. Please refer to the following guide that can help you in avoiding the automatic suspension of your account.

    https://www.jotform.com/help/298-How-to-make-your-forms-multilingual

    Hope this information helps. Please get back to us if you need any further assistance. We will be happy to help.