Zoho integration error: WEB_LOGIN_REQUIRED

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    Hubert
    Asked on June 16, 2015 at 05:55 AM

    Hello, 

     

    I tried to link ZOHO and JOTFORM, but JOTFORM doesn't recognize my ZOHO password and username. 

    Am I the only one to have this problem? 

     

    JOTFORM also answers me my 'Authentification Token' but i don't know where to find this information. 

     

    Thanks in advance for your answer. 

     

    Hubert

  • Profile Image
    Jan
    Answered on June 16, 2015 at 09:57 AM

    Are you able to log in using that credentials to http://www.zoho.com/crm/? What kind of plan do you have with Zoho?

    You can integrate Zoho to JotForm by using the username & password OR by using an Authentication Token. You can get the token from this page (https://accounts.zoho.com/static/index.jsp?serviceurl=%2Fu%2Fh#setting/authtoken) once you are logged in to Zoho.

    If it is still the same, you can try to enable two factor authentication. Please check the answer provided by my colleague Carina in this thread (http://www.jotform.com/answers/536466#539429).

    Hope this helps. Thank you.

  • Profile Image
    Hubertdubath
    Answered on June 16, 2015 at 10:11 AM

    Hello Jan, 

     

    Thanks for your quick reply. 

     

    I found the solution. The integration doesn't work with the username & password, but il works with the username & Auth Token. I use the following page to understand how to get the Auth Token from ZOHO. 

    https://www.zoho.com/crm/help/api/using-authentication-token.html

     

    Thank you

  • Profile Image
    Jan
    Answered on June 16, 2015 at 11:30 AM

    Thank you for updating us and sharing this information. We'll take note of the URL provided for future reference. Let us know if you need any help. Thank you again.