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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form not displaying when embedded on a wordpress webpage

    Asked by philliesbridge on June 16, 2015 at 10:56 AM

    I copied and pasted the embed code from jot form, but the form isn't showing up on the web page.


    The adobe form script was:<script src="https://formscentral.acrobat.com/Clients/Current/FormsCentral/htmlClient/scripts/adobe.form.embed.min.js" type="text/javascript"></script><script type="text/javascript">// <![CDATA[
    // ]]></script>

    ...and it worked well.


    The jot from script is:<script type="text/javascript" src="//form.jotform.co/jsform/51614795105859"></script>

    ...and it's not yet showing up.


    Is there something missing in the jot form embed code?



    Page URL:

    problem form script form embed jsform
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    JotForm Support

    Answered by Kiran on June 16, 2015 at 12:20 PM

    This happens when there is a conflict with other scripts on your website. Could you please try installing JotForm WordPress Plugin and see if the form is displayed on your webpage?


    Please get back to us if you need any further assistance. We will be happy to help.

    Thank you!

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    Answered by philliesbridge on June 16, 2015 at 04:19 PM

    Thanks Kiran,

    I installed the WordPress Plugin to which you directed me. When I click on "Add Form" I'm presented with the option to either "Use Template" or create a "Blank Form". My question now is: How do I import the form that I already designed using Adobe Forms Central? It looks like JotForm provides an Embed Code, but I'm still not seeing anything appear on the web page of the site.

    Thanks again,



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    JotForm Support

    Answered by BDAVID on June 16, 2015 at 05:22 PM

    Here are some bigger screenshots to guide you on how to install the plugin: http://watchstreetconsulting.com/form-generator-wordpress/

    Another method would be trying to embed your form with the iFrame code, please check this guide: https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Let us know if you need more help, we will be glad to assist you.

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    Answered by philliesbridge on June 17, 2015 at 08:00 AM

    Thanks BDAVID,


    The screenshot you sent me only displays the "Add Form" button, which will not help me to import an existing Adobe FormsCentral form.


    The "Form-Generator-for-WordPress" plugin that I installed yesterday is also giving me the following message: "You do not have any API Keys". Does this mean that I have to pay for the use of this plugin for it to work?



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    JotForm Support

    Answered by Welvin on June 17, 2015 at 09:08 AM

    Hi Alex,

    You can find the full instructions on how to generate an API or connect your account in the app in this link: http://watchstreetconsulting.com/form-generator-wordpress/, first two screenshots. But this app is not updated since Feb. 2014 so I would suggest using our very own plugin instead. Here's the link: https://wordpress.org/plugins/embed-form/.

    You can also use our oEmbed plugin: https://wordpress.org/plugins/jotform-oembed/.

    Our plugin should work. If not, our iframe method will do: https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code.


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    Answered by philliesbridge on June 17, 2015 at 10:23 AM

    tried to activate you plugin, and it's giving me the following alert:


    Fatal error: Cannot redeclare class JotFormWPEmbed in /home/phillies/public_html/wp-content/plugins/embed-form/jotform-wp-embed.php on line 12

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    Answered by philliesbridge on June 17, 2015 at 10:42 AM

    Can I contact jotform technical support by phone?

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    JotForm Support

    Answered by Kiran on June 17, 2015 at 10:47 AM

    Unfortunately, we are not offering any telephone support at the moment. The support forum is our primary support and your questions shall be answered in a timely manner. Also, this support forum helps in various ways to provide you with screenshots for better understanding and forwarding any unresolved issues to our backend team, etc.

    It seems that you have Form Generator for WordPress plugin activated on your website. Please deactivate this plugin and then try activating Embed form Plugin.

    Your JotForm can be embedded on your post by using the shortcode once the plugin is activated.

    [jotform id="51614795105859"]

    Hope this information helps. Thanks!!

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    Answered by philliesbridge on June 17, 2015 at 01:04 PM

    Hi Kiran,

    I tried this, but the Jotform shortcode seems to be incompatible with the Content Scroller that I'm using on the website.

    As a test I tried using the shortcode for WordPress's Contact Form 7 inside of the same Content Scroller, and that is working well.

    Can you fix the JotForm shortcode so that it integrates well with this Content Scroller?

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    JotForm Support

    Answered by Welvin on June 17, 2015 at 01:20 PM

    That's a possible conflict in the plugin scripts. Can you try the iframe method? Use this modified iframe embed codes:

    <iframe id="JotFormIFrame" allowtransparency="true" src="//form.jotform.co/form/51614795105859" frameborder="0" style="width:100%; height:5674px; border:none;" scrolling="no"></iframe>

    Also, try our oEmbed plugin: https://wordpress.org/plugins/jotform-oembed/. You just need to install this and paste the form link in the page and the plugin will do the embedding automatically.

    I hope these works, the iframe will likely do it. If not, we'll be using another method.


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    Answered by philliesbridge on June 17, 2015 at 06:24 PM

    Thanks Welvin,

    Your iframe code works well.

    Can I get the form width to be responsive so that it displays correctly on a 320px wide viewport?



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    JotForm Support

    Answered by BDAVID on June 17, 2015 at 06:41 PM

    Your new question will be addressed here: http://www.jotform.com/answers/590923?