What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Incorrect Required Captcha Redirects to Payment Integration

    Asked by charlesworth12 on June 16, 2015 at 11:32 AM

    having just installed captcha  when on test  i can put any word /number not just the one requested

    and it still lets the form be uploaded  is this ok   (still new to form building)

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    Answered by Boris on June 16, 2015 at 12:34 PM


    Thank you for your report, this seems to be a bug in our system. The captcha normally works great, but in this instance, it is conflicting with the Payment Tool - PayPal.

    The reason is that, if the captcha is incorrect when you click Submit, the form will redirect you to a special page where you have to enter only the captcha again, so that you can confirm being human. However, the Payment Tool also redirects you to its own special page when the submit button is pressed, and the Payment Tool "wins" in this clash about which page you are going to be redirected to.

    I have forwarded this issue to our developers, so that they can take a look into what can be done to correct this behavior. I can't give you any time frame as to when this might be fixed, but we will let you know through this thread when we have more information.

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    Answered by charlesworth12 on June 16, 2015 at 12:44 PM

    many thanks for your time  its helpful  ive spent all day deleting it and reinstalling it i now know what is happening thanks again

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    JotForm Support

    Answered by Kiran on June 16, 2015 at 01:52 PM

    Sorry for the trouble caused. Since the issue is already forwarded to our backend team, you'll be posted here with an update once we have any update on the issue.

    Please do not hesitate to get back to us if you need any further assistance. We will be happy to help.

    Thank you!!


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    JotForm Support

    Answered by NeilVicente on September 11, 2015 at 05:23 AM


    We have just released an update that fixes this problem. Submits with incorrect captcha now displays an alert, and focuses (and clears) the captcha field.

    Hope you liked this update. Please let us know if you have questions, concerns or suggestions.