What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How Can I Renew My Subscription?

    Asked by tralph on November 25, 2011 at 05:53 AM


    Thanks you for your prompt reply. My issue is that the automatic renewal isn't working because my credit card has been renewed and the expiry date is different. When I try to respond to the warning message, I cannit log on using the uer name and password Plimus supplies. I want to renew and keep my existing surveys. How can I achieve this?

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    JotForm Support

    Answered by liyam on November 25, 2011 at 06:32 AM

    To answer in behalf of Wayne, you can reset your Plimus password by entering your Email and Plimus username in this page https://secure.plimus.com/jsp/forgot_password.jsp?designId=1

    Once you have logged in, you can then change your credit card details.

    If you have other questions or concerns, please do let us know.