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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Cannot log in to Import Data App using Internet Explorer

    Asked by denismoquin on June 16, 2015 at 01:22 PM

    Good day,

    When I try to use the Import Data app, I can log in successfully but then it just loops back to the log in screen.  Is there a IE setting that needs to be set for the app to work?  I have an Excel spreadsheet with about 100 submissions in it that I need to merge in to a form. 



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    JotForm Support

    Answered by david on June 16, 2015 at 02:26 PM


    I checked the import data app in windows explorer and there was indeed a log in loop.  Each version I tried has the same loop.  However, the login and app to appear to be working properly in both Chrome and FireFox.  If possible, try one of those browsers for now.  Both should allow you to use the app.

    I will forward this information to our development team to have a closer look.  We will update you here once the login is working for the import app in IE.



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    Answered by denismoquin on June 16, 2015 at 02:32 PM

    Hi David,

    Yup, I was tinkering with the problem after I posted this and I got it working in FireFox however I had to add the import.jotform.io URL to the popup blocker under Content and the Exceptions list under security.



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    JotForm Support

    Answered by david on June 16, 2015 at 02:50 PM

    Glad to hear it!  I'll keep this ticket open regardless, just in case someone else runs into the same issue.  Thank you again for bringing this to our attention.