What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I've payed for monthly Premium but still have Basic plan

    Asked by oridzinal on November 25, 2011 at 08:34 AM

    My username is oridzinal

    Today I've payed with PayPal but still is free. What details can I provide you with to enable my Premium plan?

    Because soon I will start receiving forms and current limit of 100 forms will not suit. That's why I've choosen Premium - to have 1 000 forms for a month.


    Please answer me ASAP!

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    Answered by AtacanC on November 25, 2011 at 09:14 AM


    I've checked your account and it has been succesfully upgraded to premium. Please clean your browser's cache and try again.

    Thanks for using JotForm.