What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    "Access Denied" error is shown when exporting a form to PDF

    Asked by elittle16 on June 16, 2015 at 04:18 PM

    I am trying to export my rental application form to a pdf, I have tried from both a mac and pc and it wont load the page to download, it goes to a cant display page or just html type text. Please help!

    Page URL:

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    Answered by raul on June 16, 2015 at 05:12 PM

    I was able to reproduce the issue on my side by testing your form, but not when I cloned it. Can you please try to create a cloned version of your form and check if you can export it as PDF?

    Let us know if this helps.

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    Answered by elittle16 on June 16, 2015 at 05:22 PM

    It did not help unfortunately! Thanks

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    Answered by raul on June 16, 2015 at 05:46 PM

    Ok, thank you for testing.
    Let me create a bug report and pass it along to our back end team so they can check it.

    We'll keep you updated here for any news we have on this matter.

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    Answered by elittle16 on June 16, 2015 at 06:27 PM

    Thank you, I appreciate it!

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    JotForm Developer

    Answered by mustafa on July 09, 2015 at 09:13 AM


    It should be temporary problem, i just tested it and so far looks fine.


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    Answered by guest_50736924125051 on August 30, 2015 at 06:38 PM

    i am having this same issue seems like they are having this all over

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    JotForm Support

    Answered by Charlie on August 31, 2015 at 07:09 AM


    Hi, please refer to this link: http://www.jotform.com/answers/651214. We will be assisting your concern there. 

    Thank you.