"Access Denied" error is shown when exporting a form to PDF

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    elittle16
    Asked on June 16, 2015 at 04:18 PM

    I am trying to export my rental application form to a pdf, I have tried from both a mac and pc and it wont load the page to download, it goes to a cant display page or just html type text. Please help!

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    raul
    Answered on June 16, 2015 at 05:12 PM

    I was able to reproduce the issue on my side by testing your form, but not when I cloned it. Can you please try to create a cloned version of your form and check if you can export it as PDF?

    Let us know if this helps.

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    elittle16
    Answered on June 16, 2015 at 05:22 PM

    It did not help unfortunately! Thanks

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    raul
    Answered on June 16, 2015 at 05:46 PM

    Ok, thank you for testing.
    Let me create a bug report and pass it along to our back end team so they can check it.

    We'll keep you updated here for any news we have on this matter.

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    elittle16
    Answered on June 16, 2015 at 06:27 PM

    Thank you, I appreciate it!

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    mustafa
    Answered on July 09, 2015 at 09:13 AM

    Hi,

    It should be temporary problem, i just tested it and so far looks fine.

    Regards.

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    guest_50736924125051
    Answered on August 30, 2015 at 06:38 PM

    i am having this same issue seems like they are having this all over

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    Charlie
    Answered on August 31, 2015 at 07:09 AM

    @guest_50736924125051

    Hi, please refer to this link: http://www.jotform.com/answers/651214. We will be assisting your concern there. 

    Thank you.