How do I move a form from one account to another account?

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    Asked on June 16, 2015 at 05:11 PM

    I have a personal account and recently began testing a form for the company that employs me. I should have created the work account first and created it there, but I didn't. Now I want to import the form I created in my personal account into the account I created to be used for work, so that I can show it to the company directors for testing.

    How do I do that? I tried importing the form from a webpage URL, but I get an error that the ID is missing or irregular. I also tried using the direct link provided by JotForm to distribute the form to people who would fill it out with the same results.

    The form is working both using the JotForm URL as well as the web URL where the form is hosted on my domain.

    Please let me know as soon as possible. The business directors will want to see my test form very soon and I still have some tweaking to do.

    Thank you!

  • Profile Image
    Answered on June 16, 2015 at 05:24 PM

    These are the error messages I get when trying to "clone" and/or "import" the form into the work account. I substituted "www" for "form" in the jotform URL ( after reading a similar forum thread and the answer provided by JotForm said to do that. None of the recommendations that are in the other forum responses are working for me.



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    Answered on June 16, 2015 at 05:43 PM

    Actually, I found the answer...

    I had to uncheck the Privacy checkbox ("Do not allow my forms to be cloned by other users") under Settings in My Account. I was able to import/clone the form using the JotForm URL. Didn't try it with the web URL on my domain.

    I recommend that you add that bit of information to the instructions on how to clone a form from a web URL. Would have saved me a bunch of trial-and-error and research time.

  • Profile Image
    Answered on June 16, 2015 at 07:51 PM

    Thank you for letting us know that you were able to do this yourself.
    If you need our assistance one more time, please don't hesitate to contact us.

    Also, thank you for the suggestion. We will update the guide to reflect this.