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  • Profile Image

    I am not receiving notification emails from my forms.

    Asked by ashleightomas on June 16, 2015 at 08:22 PM

    Login details - ashleigh.tomas@oup.com

     

    I have numerous forms that are currently not returning notification emails to my address.

    I have also requested notification emails to be sent to tina.cornell@oup.com

     

    Please advise.

    Page URL:
    http://www.oup.com.au/secondary/professional_support/workshops/western<br/>_australia

    Emails My Forms receiving login details href mailto
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    JotForm Support

    Answered by Chriistian on June 16, 2015 at 11:40 PM

    Hi ashleightomas, 

    Thanks for contacting us.

     

    I checked the logs of the email you provided tina.cornell@oup.com and it seems that the Notifier emails are sent successfully. See screenshot below.

    Can you provide to us the link or name of the form in question so we can further check? You can also check your account's Email History on your end, just follow instructions on this article.

     

    We will wait for your response.

     

    Regards.