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  • Profile Image

    Dates not showing up on email notification

    Asked by pigpen84098 on June 16, 2015 at 09:47 PM

    Hello,

     

    On our form the dates do not show up in the email for some reason. I have redone the date picker and it still is not working. Can someone help me to get the dates to show up on the confirmation email. Thank you. 

    Page URL:
    http://www.jotform.us/form/32454853543154

    showing up hello and email thank
  • Profile Image
    JotForm Support

    Answered by Charlie on June 17, 2015 at 01:44 AM

    Hi,

    It seems like your email notifications are still using the old tags. 

    Here's an example.

    For arrival date, you are using {arrival} but the correct or updated tag on it is {arrivalDate}.

    For departure date, you are using {departure} but the correct or updated tag on it is {departureDate}.

     

    This happens when you add, delete, update or edited the previous form fields that uses that part. You can update the fields by clicking the form fields at the right pane. OR you can just delete the notification and set a new one again.

    I hope that helps.

    Thank you.