What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Pause payment on jotform

    Asked by easterfest on June 17, 2015 at 02:18 AM

    Hi there

    I'd like to find out if it is possible to pause payment of our jotform account. Our company has wrapped up but we'd love to still have access to the forms in the future potentially.  Do we need to download them all? Or if we suspend payment can we still access the account?


    Please email response to joy@easterfest.com


    Thank you

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    JotForm Support

    Answered by Chriistian on June 17, 2015 at 03:58 AM

    Hi easterfest, 

    Thanks for your response.


    If you want to momentarily stop your Premium subscription in JotForm, you need to downgrade your account to Free/Starter subscription and just upgrade to Premium again any time you needed to. You will still have access to the forms in your account. However, when you are in Free/Starter subscription the number of submissions for your forms will be downgraded to 100 submissions per month only.


    To downgrade your account plan, just follow the instructions below.

    1. Click on the Icon found on the upper right part of the screen if logged in to your JotForm account.

    2. Click Account.

    3. Select Billing.

    4. Click Switch Plan under Starter Kit.



    Do let us know if you need further assistance.