What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Responsive form

    Asked by dupecoop on June 17, 2015 at 06:36 AM

    I am working on my website to make it google-friendly for mobile devices.

    My JotForm area, which I use to allow my clients to transfer files to my company, is responsive.

    However the width does not narrow enough in portrait mode on my iPhone.

    Any suggestions?

    responsive
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    JotForm Support

    Answered by Boris on June 17, 2015 at 07:30 AM

    Hello. Could you please let us know the link to the page, so that we can take a look at what is happening on your website?

    If you haven't already done so, you can make-your-forms-Mobile-Responsive.

    If the forms are already responsive, but they do not appear that way on your website, would you please share the link to us to an example page of the form on your site, so that we can take a look into how we can help. Thank you.

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    Answered by dupecoop on June 17, 2015 at 07:43 AM

    http://50.87.248.162/~dupecoop/cd-duplication-rates/

    The form is down the page. On an iPhone, the form is too wide in portrait mode. It's set as responsive but doesn't seem to be working properly.

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    JotForm Support

    Answered by Boris on June 17, 2015 at 08:28 AM

    Thank you for the link.

    I do not have an iPhone to test it on a real phone, but on my (Firefox and Chromium based) browsers, the form looks fine even when viewed on an emulated smaller screen such.

    Can you please let us know what model of the iPhone is having this problem, and can you please attach a screen cap / screen shot of the issue? A screen shot should help, and one of our colleagues should be able to check if we know what iPhone device is presenting this problem. Thank you.

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    Answered by dupecoop on June 17, 2015 at 09:14 AM

    Here's how it displays on my iPhone 5s.

    The form extends too far to the right (you need to scroll to see the entire form). It wouldn't bother me but I'm concerned Google will have a problem with it not being mobile ready.

    Also, the fields do not display on the iPhone like they do on a computer.

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    Answered by dupecoop on June 17, 2015 at 10:42 AM

    I have no idea what I did but it's working perfectly now.

    All I did was reformat the text to be 12pt instead of 16pt, and I changed some of the text and now it's perfect on my iPhone.

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    JotForm Support

    Answered by Welvin on June 17, 2015 at 10:56 AM

    I've made some changes to your form, including the mobile responsive option in the form designer. Sorry, I should have told you about this first. Kindly check now and let us know of the current output.

    Thanks

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    JotForm Support

    Answered by Welvin on June 17, 2015 at 10:57 AM

    Oh sorry, I didn't notice your last reply. Again, I've made some changes to the form and that's great to know :)

    Please contact us again if we can help in any way.

    Thanks

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    Answered by dupecoop on June 17, 2015 at 10:57 AM

    And here I thought I did something brilliant!

    Thanks Welvin. Works great now.

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    JotForm Support

    Answered by Welvin on June 17, 2015 at 11:00 AM

    You're welcome :)