What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    PAYMENT

    Asked by burlaka on June 17, 2015 at 08:21 AM

    Dear JotForm

     

    We already pay 49,95$ - 2015/05/26 

    But we still have economy account on your service.

    It very argent for us to have Professional account!

    We have a lot of submissions, thats why we pay for Professional plan.

     

    Be so kind to solve this problem ASAP

    Waiting for your responce.

    Submissions JotForm problem professional account
  • Profile Image
    JotForm Support

    Answered by KadeJM on June 17, 2015 at 09:51 AM

    I can see you are having an upgrade issue with your subscription plan that is not reflecting your account after switching to Professional.

    This billing problem happened because your original subscription was never cancelled. So when you upgraded the original subscription had continued as your main subscription and the recent subscription you ordered to switch to was not recognized on your account because of it.

    I've fixed this problem for you and we do apologize about any inconveniences. You can expect the recent Economy Charge to be credited back to your account within 7-14 days and if you have any other questions or concerns just let us know.