What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Phishing Detector: All my forms disabled

    Asked by simasaze on June 17, 2015 at 08:52 AM

    hello,

    I tried creating a few forms but all I created ended up in "Form not found" when clicking on preview button. I think it's a glitch from your side. Your help would be kindly appreciated.

    Thanks

    Page URL:
    http://www.jotformeu.com/form/51673950571359

    My Forms all preview Glitch thanks hello
  • Profile Image
    JotForm Support

    Answered by Boris on June 17, 2015 at 09:38 AM

    Hello.

    I'm afraid that your forms have been flagged by our Phishing Detector tool, which caused your account to get automatically suspended. The Phishing Detector allows us to disable thousands of phishing forms that are created every day to steal sensitive information, Credit Card and baking details, Facebook credentials, passwords, etc.

    Unfortunately, our Phishing Detector is not yet able to fully understand foreign languages, such as Arabian or French, which is why it is highly recommended that you please create your forms in English, and then use our Language Translator tool to translate your forms into your local language. This will prevent our tools from flagging your forms, and from erroneously suspending your form.

    For more details about this issue, you can check out a post by our Support Manager, here:

    http://www.jotform.com/answers/447134-Form-in-Arabic-language-suspended-

    Your account should be automatically re-enabled once the Phishing Detector is no longer flagging your forms. Please let us know if the issue persists after translating your forms.