What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Moving replies to a new thread

    Asked by kmg on June 17, 2015 at 10:09 AM
    All this moving around to different threads is confusing for users, it looks like you are dodging responses to users when you cannot answer a questions in a desired way. 
  • Profile Image
    JotForm Support

    Answered by Welvin on June 17, 2015 at 10:24 AM

    We keep it this way and move replies into a new thread so we can assist the problem and/or question properly. Although, most replies are related to the original question, we just keep it as a reference. We are not dodging questions, we just want to address them properly by creating a new thread for them.