What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    What if I downgrade

    Asked by geronlas on June 17, 2015 at 11:25 AM



    I'm nearly getting any respons through my JotForm, simply cause my prime use of the form was last month. 

    If I want to downgrade from the Premium account to the Starter account, I get the question to 'cancel subscription'. But I don't want to cancel. I just want to downgrade.

    Does my form still exists when I downgrade? Will I still receive e-mails?


    Brecht Vlaminck

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    JotForm Support

    Answered by david on June 17, 2015 at 12:14 PM


    Cancelling your subscription will only cancel your Premium membership.  It will not cancel your account all together.  As long as you stay within the Free account limits, downgrading will not have an affect on your account or forms.  They will still function the same as they did before.  You will still receive the email notifications.

    If you have any further questions, let us know and we will be happy to help.